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#67271

I'm locked out of my Minecraft account?I logged out of my Minecraft account and I forgot what email was used or the password? Can the user name be used to find the email address? or recover the account.

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Answer:
by #2071639

Hi can you add otters to Minecraft please? I would love it! You guys are best! love y’all!! Byeeeeee

by #2014380

If you have a Mojang account and have forgotten the email that you log in with, try resetting your password. This will send an email to the address that you have registered, letting you know which address you used. Alternatively, try other email addresses that you own.

by #2037594

this didn't work for me do you know what else I could do because I've been having this problem for a week now.

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Question:
#67798

Do i need to rebuy Java.

I purchased Java and than i wanted to play it but i need to rebuy it can someone help me to fix it

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Answer:
by #2012640

According to the Mojang help section, you do not have to repurchase Minecraft: Java Edition if you haven’t played for a while. Once you have downloaded the game again from minecraft.net/en-us/download, select 'Log In' from the upper left-hand corner of the launcher and get going.

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Question:
#65189

my account got hacked and i am not receiving the forget password email, how am i supposed to recover my account?

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Answer:
by #1995798

According to the Mojang help section, if you think your account has been hacked, you should contact the Mojang support team via the support form at help.minecraft.net/hc/en-us/requests/new.

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Question:
#65053

Can the email address associated with my account be reset?Can a tech reset the email address associated with my account (set up in 2013) so I can reset my password, download and play on my new computer? Sep 5 2013 I purchased Minecraft for the pc for my kids.

They have not played since 2013. The email address that the account was originally set up with is no longer active. I need the email on the account updated to match my current Microsoft account. I sent an email 13 days ago through the Minecraft online help (request #188****) and haven't gotten a response.

I need the email address on the account changed so I can reset the password and download to my current computer.

If not, can I get a new download link and create a new profile? I have the original order # and tracking #.

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Answer:
by #1996654

According to the Mojang help section, you may change your email at account.mojang.com/me/settings. If you don't have access to the email address associated with your account, you can have it changed by passing a security challenge.

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Question:
#64304

Can I talk to a staff member about using VPN to play Minecraft in China?My account has been permnanetly suspended because I had to use VPN in China to access the game. Is there any way I can contact someone at Mojang to explain and discuss about this issue?

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Answer:
by #1991647

If you need any assistance, you may try to reach out to Minecraft Help Center by submitting your request at help.minecraft.net/hc/en-u.
According to the information stated at nme.com, all bans shall be permanent, non-negotiable, and cannot be removed and reversed by support, meaning players will have to create new accounts entirely if they want to start playing again.

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Question:
#63467

Why cant I play with my friend online without a server in Minecraft Java Edition?I don't know how to play with my friend online without needing to buy a server.

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Answer:
by #1987035

According to Mojang FAQs if you'd like to play with other people, there are four options:
  • Local area network (LAN). You play by opening your home or local area network (LAN) to others who are also connected to that network.
  • Playing on an online server. You play on an online server by locating and connecting to the IP address of a multiplayer server.
  • Playing on Minecraft Realms. Minecraft Realms is a multiplayer service developed by Mojang. Setup is quick and through the game client and allows for you and up to ten friends to play simultaneously.
  • Split screen is not available for Minecraft: Java Edition as it is a console-exclusive feature; it can be played on all consoles (Xbox, Playstation and Nintendo Switch). Playing split screen allows up to four players to play on the same screen, at the same time.

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Question:
#62964

I am banned from Minecraft online on my Xbox. Is there a way I can appeal it?

If not can somebody at least tell me why?I must have said something wrong. Got banned within the next five days

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Answer:
by #1987067

According to Minecraft Help, players who violate the Community Standards can be banned. If your account has been banned and you have a Realms Plus subscription, you will need to cancel your subscription so you will not be charged for content you cannot access.
If you have been banned and would like more information, you should submit a request help.minecraft.net/hc/en-us/requests/new. Be sure to include the words "banned account" in your submission.

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Question:
#62906

Why arent the servers working?So, I play mcpe and I like to play I the servers more than the singe player mode. Recently, whenever i try to join or play in a server it just says coming soon. This has happened a few times now and i have no idea how to fix it.

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Answer:
by #1987066

According to the “Multiplayer Connection Issues” article posted at help.minecraft.net, if you have successfully logged in to your game, you can sometimes still run into problems with communication between your computer/network and the server that you are trying to connect to.

Possible solutions are:
  • Check that your network connection is enabled, and that no programs are blocking outgoing connections;
  • Try disabling any existing firewall program, or changing its configuration options;
  • Restart your modem/router;
  • You may also want to try logging out of your account and then logging back in, as this refreshes your profile's authentication and connection with our servers.

It is also possible that this can occur when the Mojang servers are having difficulties processing requests.
If you have tried the above solutions, please wait a bit and try your server login again later. If issues continue, please contact your network and/or server administrator.

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Question:

Why I cant connect my Microsoft account un Minecraft Dungeons.

So what apped is me and my Friend deside to go in Minecraft Dungeons but when I tryed to connect to a online party I got the surprise of my account was diconect and I try to reconect my account but that didnt work. Plz help me. -Jean-Normand-

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Answer:
by #1951194

According to Microsoft FAQs your issue is a common problem among other users. They recommend trying to clear your cache, clear your history.

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Question:
#55801

How do I change my minecraft gamertag?I want to change my minecraft gamertag but when I made a mojang account and it said that i didnt have minecraft then i was told to redeem my code but i couldnt find said code

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Answer:
by #1948299

According to Minecraft FAQs users who have a Mojang account (the default account type for all accounts registered after November 2012) can change their username for free at account.mojang.com/me by clicking the (Change) link next to your profile name.

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