727 Mojang Reviews and Complaints @ Pissed Consumer

Most helpful review

New Reviewer

Micaella Kdi May 11, 2020

Refund on an error on a minecraft account

2.2

My daughter downloaded a world on minecraft blackness its called it stopped her from moving. Now when she opens a world it loads fine slow but starts, she can place blocks but not destroy them at all on any of the worlds she's bought or created, doesn't help if she creates a new one either. It affects every account on my switch. I have tried uninstalling the software on the Nintendo Switch and reinstating didn't help, checked for corrupt data on game, but there is none. Tried restarting our switch but doesn't help. It has been crashing for a while and my daughter has to keep deleting worlds anytime she wants another world to buy. Looking to get the money back for the mine coins shes bought they were only playable for 15 minutes.

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1 comment

PissedConsumer2002432 Apr 12, 2021 #2002432

this is not good

1 0

#1919695

Product

Mojang Minecraft Video Game

Pros

Game minecraft i had so much fun
Fun game

Cons

Near-automated customer service
Glitches and bugs

Loss

$76

Preferred solution

Full refund

PissedConsumer2615278 of Victoria, Canada Jun 16, 2021

Account issues

I rebooted my computer and minecraft got deleted. I tried getting into my account again and made a new password and account wasnt there anymore and is saying I have to pay for it again. The account may be under my dads email (angelorosales@***.ca OR rosalesangelo71@***.com). One of those two.

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#2615278

Location

Victoria, British Columbia

New Reviewer

Bryan N Zkt Jun 15, 2021

Encuentren mi semilla

No sé lo que hice en mi mundo creo que modifique la semilla y ahora no sé que hacer, lo hice a principios del año y apenas me estoy dando cuenta que los bloques se separan

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#2611576

PissedConsumer2607706 of Humble, TX Jun 13, 2021

Minecraft asking me to buy it over again

I have had Minecraft since 2019 and I recently re-downloaded and when I open it, it tells me to buy the full version even though Ive already bought the full version in the past.

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#2607706

Location

Humble, Texas

New Reviewer

Jyair Hpt Jun 12, 2021

I can't log into my Microsoft account.

5.0

Every time I put my Microsoft account in it says that it can't log in, please call me at 765 615 ****

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#2605617

Product

Mojang Minecraft Video Game

Pros

Game

Cons

Support

Preferred solution

Let the company propose a solution

New Reviewer

mia c Rdl Jun 10, 2021

Bought Two Realms

Today on June 10th I made the decision to buy a realm for 180 days. I had previously had a realm that was a monthly payment, but I wanted a new one. I bought the 180 days realm, and it worked fine until I check my email and saw that I had two receipts. For the new realm and the previous realm. I don't know why it charged me for the previous realm, but I would like to close that realm and get my money back.

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#2601447

Product

Mojang Realms Plus Subscription

Pros

Brillant
Game minecraft i had so much fun
Very good game design

Loss

Preferred solution

Full refund

New Reviewer

Tycho W Jun 10, 2021

Multiplayer

I cant play multiplayer for some reason, if i want to click on it it says: ''multiplayer is disabled''. please help me because i want to play with my friends

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#2599840

Preferred solution

Let the company propose a solution

New Reviewer

Wiktoria Gym Jun 10, 2021

Cannot make a purchase

1.0

I am entering the correct card details. It sends me a netbank code which i enter. then it says can't make payment check your details. I have been battling this trying to figure out how to pay for minecraft java edition for 4 days and it is extremely frustrating. I am operating on windows 10. it is not about inability to download because I was still able to get the trial version. hELP.

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#2599562

Preferred solution

MINECRAFT!!!!

New Reviewer

David M Jun 09, 2021

I cant buy a minecraft realm

whenever i try to buy a realm i get this message. ERROR PLACING ORDER An error occurred while placing order, please verify payment info and try again. Ive looked up and done everything i can do along with trying 3 different credit/visa cards and nothing has worked.

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#2598517

Pros

Great developing company

Preferred solution

help buying a realm

Companies Similar to Mojang

PissedConsumer2596455 of Radcliff, KY Jun 08, 2021

My Minecraft is stuck in beta mode.

My Minecraft windows 10 edition on my pc is always stuck in beta so I cant play with my friends or realms, and I've tried everything that you could name. I got beta back in its legacy edition and ever since they switched the beta app I cant leave beta now and been unable to play regular Minecraft since. I cant even play Minecraft basically at all anymore.

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#2596455

Location

Radcliff, Kentucky

New Reviewer

Elisheva Jun 08, 2021

Need help getting into account

My son cant get intonjis accoun on his new computer and its linked to my old email that i dont have anymore

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#2596057

Preferred solution

My son's account back

New Reviewer

roberto h Jun 08, 2021

I bought minecraft java but i dont have the game

2.0

i bought minecraft java edition but i did not receive the game so i spent all of my savings buying the game an i did not receive it so i hope for you to fix it as fast as you can. thank you

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#2596042

Product

Mojang Minecraft Video Game

Pros

Gets the creativity flowing
Game minecraft i had so much fun
I really enjoy it

Cons

Took my hard earned money

Loss

$27

Preferred solution

Deliver product or service ordered

PissedConsumer2588176 Jun 04, 2021

Payed for Minecraft Java and it does not activate

1.6

I payed for the game Minecraft Java for my son. ID: #e2813f1d991441f088b2c1744fc1f2a5 Transaction ID: braintree:ep2zbz4k The game does not activate. I find your process very difficult compared to others. Please assist.

User's recommendation: Make the process more customer friendly. The process for complaints is clueless.

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#2588176

New Reviewer

Aishah A Jun 04, 2021

Purchased Minecraft Java edition but not linked to microsoft login id

3.0

i have purchased the java edition at USD26.95 for my son on May 28, 2021 and payment transaction was successfully through on May 29, 2021. Our issue is we cannot recall which microsoft login we had purchased with. when we log in to my son's account, we were prompted to buy again. please help on our microsoft log in id with the purchase made. Order receipt sent by Mojang to my husband's email. We are from Singapore. Please email me at aisy7603@***.com I'm

User's recommendation: Take note of the account you are purchasing for.

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#2586928

Product

Mojang Minecraft Video Game

Pros

Gets the creativity flowing

Cons

Not letting me play java

Loss

$27

Preferred solution

Deliver product or service ordered

New Reviewer

Aishah A Jun 04, 2021

Cannot play after purchase done

Can't recall what Microsoft login id that the purchase was tagged to. Purchase confirmed receipt has been issued by Mojang since May 29, 2021. Until today no replies. Been pushed from Minecraft help support to Microsoft help support and now to Mojang! All I need to know is the Microsoft login id!

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#2597751

PissedConsumer2580155 of Swift Current, Canada May 31, 2021

Bought duplicate mindcraft

Ended up buying three mind craft only needed one so would like refund please so it would be nice to get refund I waisted 70 dollars

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#2580155

Location

Swift Current, Saskatchewan

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Product or Service Quality	3/5
Value for money	3/5
Website	2/5
Diversity of Products or Services	2/5
Discounts and Special Offers	2/5

Mojang

Mojang Overview

Rating Details

Contact Mojang Customer Service

Refund on an error on a minecraft account

Account issues

Encuentren mi semilla

Minecraft asking me to buy it over again

I can't log into my Microsoft account.

Bought Two Realms

Multiplayer

Cannot make a purchase

I cant buy a minecraft realm

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My Minecraft is stuck in beta mode.

Need help getting into account

I bought minecraft java but i dont have the game

Payed for Minecraft Java and it does not activate

Purchased Minecraft Java edition but not linked to microsoft login id

Cannot play after purchase done

Bought duplicate mindcraft

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