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Mojang

Mojang

mojang.com
What is your customer experience with Mojang?

Mojang Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Mojang has a 2.3 star rating from 557 customer reviews, 14% would recommend, and consumers are mostly dissatisfied; pros cited include Minecraft being fun, cons note cant contact and non-existent customer care; refund requests and billing concerns are common.

Key Takeaways for Future Customers

  • Expect community feedback in Mojang reviews about gameplay enjoyment but frequent customer service issues.
  • Have purchase records ready when seeking refunds or billing support for subscriptions and Minecoins.

Negative Feedback / Risk Areas

  • Repeated customer complaints about unresponsive support, automated bots, and inability to reach a human.
  • Reports of lost purchases, account access problems, suspensions, and billing/refund disputes.

Positive Feedback

Users praise the game itself as fun and enjoyable and note occasional quick, effective account support in rare cases.

View full overview ›

Media from reviews

Mojang - Realms are down
Mojang - Realms are down - Image 2Mojang - I got suspended on Minecraft for no reasonMojang - Something wrong with MinecraftMojang - The?New graphics that you guys just added in your new update.It doesn't work in...Mojang - The?New graphics that you guys just added in your new update.It... - Image 2Mojang - Kicked from my friends server for no reason and toxic
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Ishaan Jsq
map-marker Adrian, Michigan

It’s *** didn’t *** help at all left me on hold for 20+ minutes

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They did not *** help me at all, left me on hold for over twenty minutes and blamed me. Terrible service.

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Naythaniel K

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Charleston, South Carolina

Realms are down

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AI Highlights
  • - Realms across bedrock won't load and the join button doesn't work.
  • - Two new Xbox consoles, a mobile, and a PS4 show an error code or loading screen.
Mojang - Realms are down
Mojang - Realms are down - Image 2

Realms across bedrock aren't loading or working. The tab won't even show realms anymore, or it gets stuck on a loading screen until it loads, and then the join button doesn't work whatsoever.

This was tried on two different new Jen Xboxes at two different locations, a mobile phone, and a PlayStation 4. I keep getting the error code or the loading screen shown below.

Pros:
  • Great game

Preferred solution: Realm servers back up

View full review
Jaxon A Pso
map-marker Kansas City, Missouri

I got suspended on Minecraft for no reason

AI Highlights
  • - Suspended from Minecraft for hateful speech and discrimination.
  • - Seeks unsuspension; says only 'thanks' was said in chat.
Mojang - I got suspended on Minecraft for no reason

I logged onto Minecraft this morning, and I got suspended for hateful speech and discrimination. My friends and I have been playing the online server's attachment that comes with Minecraft for the past few days. The only thing I have ever said in game chat has been 'thanks.' And I am looking to get my account unsuspended.

Pros:
  • It has mincraft and a fun and great game to play
Cons:
  • Its really hard to get in contact with them

Preferred solution: Unsuspended

View full review
Mallory C Buj
map-marker Boise, Idaho

Make new updates

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They never answered. And I would like you to add hamsters, peacocks, and owls, and sloths, please, Mojang.

Pros:
  • Problem-solving
Cons:
  • Mojang did not answer me what i called

User's recommendation: They do not answer

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Anonymous
map-marker Minneapolis, Minnesota

To complain

AI Highlights
  • - Dislikes having to use a template to craft netherite in Minecraft instead of a chatbot.
  • - The reviewer says the situation makes zero sense.

Well, I would have rather complained to a real person about the fact that I now need to use a template to craft netherite in Minecraft instead of a chatbot. Now to cap off the ridiculousness of it all Im writing a review. This makes zero sense!

User's recommendation: Suck it up and deal with it

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Michael K Eey
map-marker San Jose, California

Multiplayer disabled

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Ai sucks didnt help with parental control. Ai sucks need to talk to a real person. Cant get a hold of anyone

Pros:
  • Minecraft
Cons:
  • Customer support is non existent

Preferred solution: Help

User's recommendation: Microsoft is a joke

View full review
Adas J

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kaunas, Kaunas

Server owner view of support.

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AI Highlights
  • - Mojang support is unresponsive with copy-paste replies.
  • - There is no escalation or accountability, and server owners feel neglected and distrustful.

As a Minecraft server owner, I feel completely left by Mojang support. Ive contacted support over 20 times regarding my anarchy server and never once received a clear, human response - only copy paste, generated sounding replies that ignore the actual issue.

There is no real escalation, no discussion, and no accountability.

Server owners are a huge reason Minecraft is still alive, yet were treated like a problem instead of hosters. This kind of support destroys trust and makes running a server feel pointless.

Pros:
  • Good game
Cons:
  • Help
  • Slop
  • False banning

Preferred solution: I want that they would fix their support and fix their rules for server owners and also unblacklist anarchy servers.

User's recommendation: If you plan to host a public server, then don't do it.

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Alexy Zrd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Please send if you can my armor back

Hey mojang this is a player from minecraft and my netherite armor dissappeard On minville lifesteal smp because i hit a netherite armor person and my internet lost connection and i lost all my stuff so if you could can you bring back my demigod armor and sharp 5 fireaspect 2 unbreaking 3 sword and my name is shadow61719

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Addison N Epb
map-marker Pflugerville, Texas

You didn’t even pick up the damn phone. I’ve been trying to play Minecraft for two months now and have received zero help when I reached out. 0 out of 5 stars do better.

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I bought Minecraft but windows wont let me sign in and Ive called them four times and received zero help.

Loss:
$43
Pros:
  • Fun games if i could actually access them
Cons:
  • Microsoft sucks and needs to give me my damn pin number

Preferred solution: Full refund

User's recommendation: Do not buy.

View full review
Genna Zqd
map-marker Kigali, Kigali

My name is Josh

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I really want to play Minecraft but it was to expensive I feel so bad but I downloaded other one is Craftsman

User's recommendation: I want to play Minecraft on pc

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Phoebe F Mmo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bergenfield, New Jersey

Problems with Minecraft

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AI Highlights
  • - Automated system hung up; no human contact.
  • - Minecoins add-ons disappeared from the account; caller calls it theft.

The automated system hung up on me. I was calling to find out why all my add-ons that I purchased with Minecoins suddenly disappeared from my account.

The call system kept telling me to press buttons to reach different departments, and then it hung up on me.

I did not speak to any human being. That is extremely poor customer service and the deletion of everything I bought with Minecoins I spent money on is theft.

Loss:
$20
Pros:
  • Minecraft game is fun
Cons:
  • No one helps you when things do not work

Preferred solution: Full refund

User's recommendation: Don't spend money on Minecoins. Mojang will delete them and no one answers any calls to help you figure out the problem.

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Jnae Gwu
map-marker Las Vegas, Nevada

They did not help me and I think it's a fake.

Box something on the Minecraft bedrock edition marketplace, and it got deleted a couple days later, I want a refund on it.

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Josh R Guf
map-marker Atlanta, Georgia

Minecraft bugs

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I HAD AN ENDERMAN GET PISSED ST ME FOR NO REASON NOW I DONT HAVE *** I HATE YOU AND I HOPE YOU STUB YOUR *** TOE

Cons:
  • Game sucks

Preferred solution: Apology

User's recommendation: Don’t ever play this *** game again

View full review
Colin L Vkk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

STUPID ANIMATIONS

AI Highlights
  • - Double jumping triggers a flip animation on the second jump.
  • - Inventory side-click moves the avatar.
  • - Requests removal from add-ons.

It’s making me double jump it and it’s actually making me do a flip animation for the second jump as a double jump and when I’m in my inventory and I clicked to the side of my inventory like to left or right twice, it makes me move my avatar when I’m in my inventory and I don’t like it so how do I stop it from doing that besides the add-ons you better remove that feature from the add-ons I’m gonna flip the *** out fix it

View full review
Tierney Lus
map-marker Maize, Kansas

Can’t log in

did not pick up the phone. what the *** no help, no nothing, just *** me and my issues with this *** *** game.

Preferred solution: Apology

User's recommendation: *** these people

View full review
Baby M Hxc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sarasota, Florida

It's a good game despite what happened

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AI Highlights
  • - Died in the game with diamonds, gold, and iron in a sack.
  • - Everything in my stack disappeared after I picked up my stuff.

I was playing my game I died and I have like diamonds gold and iron in a sack and when I picked up all my stuff everything that was in my stack disappeared that means my diamonds gold and iron and stuff like that.

User's recommendation: Please make it where when you die everything that is in your sack you can still get it.

View full review

About

Related Companies

Microsoft, Xbox, LinkedIn, Skype, Xbox UK

Summary

Mojang is a Microsoft studio specializing in games development. It was founded in 2009 by Markus Persson, who created a famous sandbox game Minecraft. The company is headquartered in Stockholm, Sweden. In 2011 The Escapist awarded Mojang witha March Mayhem: Developer's Showdown as the most popular video game developer. BesidesMinecraft the company has developed such games as Scrolls and new Cobalt. Mojangoffers information about recent updates of the company. There is an official store that provides T-shirts and caps with different names, e.g. Creeper Anatomy,Creeper Cap and others.

Mojang reviews and complaints

Mojang is ranked 212 out of 2215 in Games and Movies category

Area Served

USA, Worldwide, Europe

Payment Methods

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