Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0

I bought the Bedrock version of Minecraft yesterday and besides it not even working on my device, I was also charged TWICE for my purchase $29.99 for the game and then $23.97 for, no idea??? I thought I would be able to sort it out easily with customer service because I usually do when other companies get things wrong, but, nope.

This customer service number is absolutely trash. Just an automated voice asking about the problem and then giving a website link where you have to figure it out on your own. I will be very upset if I don't get refunded all the money for this game that didn't work and the random charge. Not to mention, I also signed up for a 30-day free Realms trial, which they also didn't give me access to.

Beyond disappointed. Put pictures of my purchase and the refund request I had to fill out online just to show that I was an actual customer, and I'm very upset.

User's recommendation: You probably won’t get much help calling customer service. I had to fill out a refund request online through Xbox support.

Monetary Loss: $54.

Preferred solution: Full refund.

Location: Phoenix, Arizona

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Mojang Reviews

  1. 301 reviews
  2. 95 reviews
  3. 72 reviews
  4. 90 reviews
  5. 71 reviews
Mojang reviews